Return Policy

Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy within [30] days from the date of purchase. Please carefully read the following terms and conditions:

  1. Returns Eligibility:

    • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
    • Items that have been damaged or show signs of wear and tear are not eligible for return.

  2. Return Process:

    • To initiate a return, please contact our customer service team at [smushd@hotmail.com/ (203)-970-7008 to obtain a Return Authorization (RA) number.
    • Clearly mark the RA number on the outside of the package.
    • Include a copy of the original packing slip or order confirmation inside the package.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
    • We recommend using a trackable shipping method to ensure your return is received.

  4. Refunds:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will be applied to your original method of payment within [7-10] business days.

  5. Exchanges:

    • If you need to exchange an item for a different size or color, please contact our customer service team to arrange for the exchange.

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to replace the item or issue a refund.

  7. Non-Returnable Items:

    • Certain items are non-returnable, including opened merchandise, and used merchandise.

  8. Gift Returns:

    • If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  9. Policy Changes:

    • We reserve the right to update or modify this return policy at any time without prior notice.

For any questions or concerns regarding our return policy, please contact our customer service team at [Smushd@hotmail.com/(203)-970-7008]. Thank you for shopping with us!